1. The right to withdraw from a contract
Persons placing orders, who are consumers in accordance with the legislation pertaining to consumer protection, may within a period of 14 days from the date of receiving the goods they ordered withdraw from a contract concluded via distance selling (or from a contractual declaration made via distance selling). It is sufficient to avail yourself of the right to declare your withdrawal within the time limit stated above. The right to withdraw does not apply, inter alia, to special orders (discounted goods). Likewise excluded from the right of withdrawal are goods that have been used or are not returned in the original wrapping/packaging. In the event of cancellation, full or partial reimbursement of funds already transferred will only be effected upon the concurrent return of the goods received by the customer placing the order. The costs of returning the goods are to be borne by the customer; shipping charges are not refunded.
Returns or statement of withdrawal shall be sent to:
2. Consequences of cancellation
In case of an effective return any payments received or, if applicable, any benefits achieved by use of the goods must be returned by both parties. In the event that the goods have deteriorated or for use (i.e. benefits from use), which cannot be reimbursed fully or partially or only in an impaired condition, you will have to pay an appropriate compensation.
You will only have to pay compensation for a deterioration of the goods or for any benefits achieved, if the use or the deterioration is the result of handling the merchandise in a way that exceeds the assessment of its attributes or functionality. “Assessment of attributes or functionality” is defined as testing and trying out the respective merchandise, as it is possible and common in a shop. Obligations with regard to the refund of payments must be met within 30 days. For you this period begins with the dispatch of the merchandise or the send date of the return request, for us with the receipt.
The costs of your order will be charged to your credit card or bank account. In case of a return, your relevant card or bank account will be credited. However, any losses that are caused by currency fluctuations will not be refunded.
If you have any queries considering your return rights, please contact our customer care management:
Telefon: +43 699 122 56 205